For a Business to achieve Excellence it needs to
- Relentlessly discover and rediscover their RELEVANCE TO THE CUSTOMER
- Gain and regain expertise to consistently fulfil Customer Expectations — need to MANAGE SENSIBLY
- Be a responsible corporate citizen, ethical and sensitive to the surroundings — need to GOVERN RESPONSIBLY
- Long term sustained profitability that exceed investor expectations
Savoir faire advocates three dimensions for Business Excellence
- Integrated Design Thinking – Making people sensitive to the customer need and profitability
- Dákshyam – Align the mindset and processes objectively to create customer value and profitability
- Profitable Customer Focus – Enhancing profitability thru customer interface